Who can I ask when I need a hand on Foundra Launch?
Find out how the built-in helper works, how to reach a real person by email, and who looks after Foundra Launch.
Updated
We would much rather you ask than wonder. Here is where to turn, whichever way you like to get answers.
Help wherever you are
You will find the help button on every page. Tap it to do any of these:
- search our help articles
- chat with the AI assistant
- send a message to our team
If you are signed in, the assistant can look at your own account: your listings, orders, invoices, claims and notices. That lets it talk you through what is going on, such as why a launch has not gone live yet.
It only reads. It cannot change anything in your account, and it will never ask you for a password or card number.
Say hello to a person
Prefer a human reply? Use the help button, or go to the contact page at /contact. Either way, a ticket number lands in your inbox by email, and our answer comes by email too. Want to add something? Just reply to that same email.
You can also write directly to launch@zinndigital.com.
We are in the office during Mon-Fri 08:00-20:00 UTC.
Who is behind Foundra Launch
The site is run by Zinn Digital® Ltd, which is registered in the United Kingdom.
Questions people ask
- Can the assistant edit my listing for me?
- No. It can read your account to explain things, but it cannot change anything in it.
- How will I hear back from the team?
- By email. You receive a ticket number, and you can reply to that email to add more details.
- When is someone at the office?
- Our office hours are Mon-Fri 08:00-20:00 UTC.