Managing your email, notices and account closure
Control your email notifications, update your sign-in address, or request account deletion and personal data removal.
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Controlling your notices
You'll find your notification settings at /account/notifications, where you can toggle each type of message on or off and set how often they arrive. Some emails we always send: receipts, refunds, payment issues, holds on your listing and security alerts. Every notice email includes a one-click unsubscribe button for that specific message type.
Updating your sign-in email
Want a different email address for your Foundra Launch account? Use /account/email to send us your new address. We'll verify the change by emailing both the old and new addresses, and you'll see a security notification once it's complete.
Closing your account
To delete your account and remove your personal details, send a request through /account/privacy—or write directly to launch@zinndigital.com—from the email address linked to your account. We'll reply by email to confirm exactly what we're deleting: your account, your founder profile and your personal information. We keep invoices for the period the law requires us to. You can read the full details of how we look after your data in /privacy.
Thinking of an export? The same page, /account/privacy, exports your whole account to a zip you can open in any browser.
Questions people ask
- Can I stop getting emails without closing my account?
- Yes. Go to /account/notifications to turn individual notice types on and off. Some emails—like receipts, refunds, payment issues, listing holds and security alerts—are always sent. Each notice also has its own unsubscribe link.
- What happens when I change my email address?
- Send your new address through /account/email. We'll confirm the change by emailing both addresses and send you a security notice when it's done.
- What gets deleted if I close my account?
- Your account, founder profile and personal details are removed. We keep invoices as required by law. Contact /account/privacy or launch@zinndigital.com from your account email to request closure.